CONTACT US

Get in Touch

Thank you for visiting Golden Age Paws — your trusted source for senior dog comfort, mobility, and care. We're here to help with any questions about your order, our products, our policies, or your beloved companion's needs.

Customer Support

  • Email: eumjin101@gmail.com
  • Phone: +1 (715) 997-1794
  • Business hours: Monday–Friday, 9:00 AM – 6:00 PM ET
  • Average response time: within 24 business hours, often the same business day

Operating Entity

Golden Age Paws is operated by G SK Group, Inc., a California Stock Corporation (Entity #5846450, Active, registered with the California Secretary of State).

1010 Fedora St, Ste 101
Los Angeles, CA 90006
United States

Frequently Asked Questions

How long does shipping take?

Standard US shipping typically arrives within 3–8 business days. Expedited options are available at checkout when eligible. See our Shipping Policy for complete details.

What is your return policy?

We accept returns within 30 days of delivery for most products. See our Refund Policy for complete terms, eligibility, and return shipping instructions.

Where do you ship from?

Orders ship from our network of US-based fulfillment partners to ensure fast and reliable delivery across the country.

How can I track my order?

You will receive a tracking number by email as soon as your order ships. You can also check order status anytime in your customer account.

My senior dog has special needs — can you help me choose the right product?

Absolutely. Please email us at eumjin101@gmail.com with a brief description of your dog's age, weight, and specific concern (joint, mobility, anxiety, vision, etc.) and we'll be glad to recommend the most suitable products from our collection.

I haven't received a reply yet — what should I do?

If you haven't heard from us within 2 business days, please check your spam folder for an email from eumjin101@gmail.com, then resend your message — we want to make sure every customer is heard.

Do you offer wholesale or partnership inquiries?

Yes. For wholesale, press, veterinary clinic partnerships, or rescue/shelter inquiries, please contact us with the subject line "Wholesale" or "Partnership".

Privacy

Any information you share with us through this contact page or by email is handled in accordance with our Privacy Policy. We will never share, sell, or rent your contact information.